2016 to 2017 - Service Line Operations Director

Novant Health, Charlotte, NC

  • Facilitated implementation of projects designed to improve patient access, optimize clinic workflows, improve patient and provider satisfaction, and enhance team member engagement.
  • Partnered with physician leaders and internal stakeholders to oversee building of multiple new clinic sites – from design phase to “go-live”.
  • Led efforts to reduce investments by 42% in subsidy clinics by identifying operational efficiencies, improving patient access and managing human capital.
  • Supported senior leadership by accurately reporting monthly and annual budgets.
  • Led 70-member team and implemented proven tactics to boost productivity and support organizational mission.